Privacy Policy

Food Service

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Privacy Policy


This web site is owned and operated by McCain Foods Limited (“McCain”). We recognize that many visitors to our site are concerned about the information they provide to us, and how we treat that information. So we've developed a Privacy Policy to address those concerns. We may update the Policy from time to time, so please review it occasionally.

McCain recognises its obligation to its customers, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all its operations. Likewise, McCain is dedicated to the fundamentals of protecting consumer privacy on the Internet, especially for children. We support active self-regulation of this new environment to ensure that responsible marketers can maintain the right to use all communication media to interact with its consumers.

Information we collect and what we do with it
At our site we don't collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. We do not require this information for customers to obtain access to any of our sites. However, in order to participate in some of the programs offered on the McCain web site, you may have to provide personal information. If you register in order to use special purpose features on our site, we use the information you supply for the purpose of providing the services you've requested. If you agree to be contacted by us or ask to be put on our mailing list when you register, we may contact you from time to time. You can always change your preference for follow-up contacts by e-mailing us at the address listed below.

On certain pages of our site, we ask for some personally identifiable information, such as your name and phone number. We use this information only if we need to contact you directly because our attempts to contact you by e-mail were unsuccessful. We don't use the information internally for other purposes, and we don't share it with anyone outside of McCain. We don't use your e-mail address for any purpose other than responding to the message you've sent, unless we have your permission.

McCain may use "cookie" technology to obtain non-personal information from its online visitors. Cookies are information files that your web browser places on your computer when you visit a web site. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. We do not extract personal information in this process nor do we provide this information to third parties. We also do not contact you. Cookies allow us to customise your user interface to speed up the navigation process and to make the site experience more efficient. If your browser is configured to reject cookies, you will not be able to use some of the features of the McCain web sites.

We use a temporary session cookie to enable you to use our shopping basket. These temporary cookies are deleted when you exit your browser. Another type of cookie can be stored on your computer by your browser. When you log in, this type of cookie tells us whether you've visited us before or are a new visitor. We use the cookie to help us identify site features, in which you have the greatest interest, so that we can provide more of what you may want.

The McCain web sites may contain links to other sites. We make every effort to only link to web sites that share our high standards of decency, fairness, and integrity. We try our best to ensure that these links are safe for everyone, but the privacy and data collection practices on any linked web sites are entirely separate from McCain and are not covered by this Privacy Policy. Other web sites, which may contain material not suitable for children, may also link to the McCain web sites without McCain’s knowledge or consent. McCain has no responsibility for the content, policies or actions of these web sites.

McCain has taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use. Personal information provided by visitors is kept in McCain's secure database. All information received from our customers is protected by our security measures, which are periodically reviewed. You should keep in mind, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient.

Changes and updates to the Privacy Policy
The McCain web sites’ content and features may be updated, revised, modified and supplemented. McCain reserves the right to change the information, features, products, policies, promotions, disclosures, and disclaimers at any time. Changes to this Privacy Policy will be posted on our web sites. Please check the policy periodically for changes. At the top of the policy, we indicate the date of an update to the Privacy Policy. The continued use of the McCain web sites following the posting of changes to this Privacy Policy will mean you accept those changes.

Changes and access to personal information
McCain customers and parents of children under age 13 who provide personal information to McCain can correct, update and delete personal information from our database at any time by sending an e-mail to McCain by clicking on the hyperlink Get in touch located at the bottom of each page of the McCain web sites.